Privacy policy

In the framework of compliance with the provisions of the 15/1999 Organic Law, from December 13th, about personal data protection (LOPD), _____________, onwards , informs the users of this website that:
Traffic data such as the name of the access provider, IP address, date and time of access, links from which you access and any other information of a similar or analogous nature that may be provided by browsing the site will be processed anonymously until you Fill in any of the forms on this website, from which time you give us your unequivocal consent to associate them with the personal data you provide us, for the sole purpose of making statistics on website visits.

The data generated through the "cookies" technology are used solely and exclusively to facilitate the access and navigation of users to the website and the user accepts the use and treatment of this data.

User registration data is used to allow personalized and identified access to different sections and for the provision of different services within the website

The personal data of registration, traffic and navigation will be incorporated into a file called CLIENTS whose purpose is to navigate the website, analyze user traffic and send commercial communications via email. .

The data related to the electronic contracting of services are incorporated into the file called clients for the purpose of managing all the processes that take place in this company to carry out the requested and contracted services. The data relating to the delivery of your order: Name, surname, delivery address and contact information may be transferred for the proper provision of delivery services to the courier company, otherwise we could not manage your request. has adopted the technical and organizational measures in accordance with the provisions of current regulations. Adequate levels of security are guaranteed for the data being processed.

At any time you can revoke the consent granted, as well as exercise your rights of access, rectification, cancellation and opposition, under the terms established in current legislation, by writing to:


General contracting and sale conditions

1. Identification

These general contracting conditions apply to all commercial transactions made in our virtual store,, domain operated by

____________, onwards, company legally incorporated in Spain (CIF/NIF: _______), with registered office at address _______________

2. Activity is dedicated to the sale and making available to the public of wool, yarn balls and accessories for knitting and crochet.

3. Contents and information provided on the website reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. The products that do not have a price indicated, or brand as price 0, are products that do not have the price at that time and before making the purchase you must consult us the price, which we will prepare a budget and send it to you by mail electronic.

The products contained on this website include PVP (VAT included) in mainland Spain and the Balearic Islands.

The photographs respect the product's own physiology as much as possible, but differences in color or distortion of measurements may occur depending on the calibration and resolution of the monitor screens.

4. Sales system. Order:

To make a purchase, the user must include the desired product in the "shopping cart" of the existing menu on the website

The prices of the products displayed on the website, include the Value Added Tax (VAT) that must be applied.

Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Purchases that must be delivered in the territories of States not members of the European Union, the Canary Islands, Ceuta or Melilla will be exempt from VAT.

The cost of customs or local taxes are not included in the price and they must be borne by the Client.

5. Payment methods:

When ordering, you can freely choose to pay for the purchases you make by:

  • Credit or debit card confirms your order at the time of payment. All payment solutions are completely safe and guaranteed by banking and financial entities. In the case of credit card payment, we do not see your card details, the transaction is made directly between the bank that issues your card and our bank, for greater security.

An order will not be processed until there is validation of your payment.

6. Form, costs and delivery time:

In which address are the orders delivered? Orders will be delivered to the address you indicate at the time of request, therefore, www.misskits.comassumes no responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

In the event that the order cannot be received by the recipient, for any reason beyond , or the recipient is repeatedly absent, www.misskits. com , assumes no responsibility and reserves the right to charge the customer for the costs incurred.

In the event that the good or service object of the order is not available, we will inform you of this lack of availability and we promise to solve the problem as soon as possible.

Shipping method: takes your purchases to any part of the Iberian Peninsula and other European contries. For other destinations consult the delivery information tab.

It is important to clarify that the costs are calculated per shipment and not per order.

Shipments by parcel service:

- Shipments to Iberian Peninsula will cost 4,95€ VAT included if delivered with Dynamic or 5,50€ VAT included if delivered with SEUR. will bear the shipping costs of purchases whose amount (shipping costs not included) is equal to or greater than € 40 (VAT included), provided they are in a single shipment.

- Shipments to Germany, Austria, Belgium, France, Holland, Ireland, Italy, Luxembourg, Poland, United Kingdom and Czech Republic will cost 9,95€ VAT included. IMPORTANT NOTE: Corsica, Sicily, Sardinia, Isle of Man and Channel Islands destinations have a €15 supplement over this rate. will bear the shipping costs of purchases whose amount (shipping costs not included) is equal to or greater than € 250 (VAT included), provided they are in a single shipment.

- Shipments to Denmark, Slovakia, Slovenia and Hungary will cost 11,95€ VAT included. will bear the shipping costs of purchases whose amount (shipping costs not included) is equal to or greater than € 300 (VAT included), provided they are in a single shipment.

- Shipments to Croatia, Estonia, Latvia, Lithuania, Sweden, Greece, Bulgaria, Finland and Romania will cost 19,95€ VAT included. will bear the shipping costs of purchases whose amount (shipping costs not included) is equal to or greater than € 400 (VAT included), provided they are in a single shipment.

- Shipments to Switzerland and Norway will cost 29,95€ VAT included.

Under current legislation, in the case of non-execution of the contract by us, because the product or service object of the order is not available, the consumer must be informed of this lack of availability.

7. Warranty: is responsible for the guarantees legally required by current regulations.

All products have a warranty for 24 months against manufacturing defects. This Warranty includes material and labor, but according to the consumer goods guarantee law, the characteristics of the product, characteristic of its nature, as well as the damages caused by its misuse are excluded from its coverage. Shipping costs are included, provided that, once reviewed by the technicians, they verify that it is a manufacturing defect

This guarantee does not include deficiencies caused by negligence, knocks, use or improper manipulations, incorrect installation not carried out by the authorized installer when appropriate, or materials subject to wear due to normal use.

The guarantee will lose its value:
- If some of the data of the same or of the purchase receipt is modified, altered or replaced.
- If both the identification number and the guaranteed object itself are manipulated or repaired without knowledge of the authorized Installer.

To make use of the guarantee, it is essential to present the guarantee certificate together with the proof of purchase and the original packaging with all its accessories.

8. Changes:

In case of erroneous shipments, will proceed to resend the order, taking charge of the shipping costs.

In case of defective products, will proceed to change the defective product, taking charge of the shipping costs, provided that:

In case the merchandise damaged by transport defects arrives, with obvious or visible knocks or breaks, the client must make the reservation on the delivery note or in writing to within the 24 hours from the reception. If these deadlines are not met, reserves the right not to change the product.

In the event of the production defect, being hidden and imperceptible when the merchandise is received and / or is subsequently revealed, makes its 24-hour guarantee available to the customer months, proceeding to change the order.

Due to the nature of the products, they cannot be changed as long as they have been opened, handled or used for hygiene reasons.

To make your change, send us an e-mail, through the following address:

The shipping costs will only be refundable in the case of erroneous shipping or defective product.

9. Returns:

In case of withdrawal of the purchase and return by the consumer, offers the customer within 14 working days to exercise their right to terminate the purchase contract, without reason. Cancellations must be sent by registered letter with acknowledgment of receipt to: To the address indicated in clause 1 .. In this case, the consumer will pay the cost of returning the product and damages related to product returns, if there would be.

The exceptions in the return of brand items will be: products that have been expressly made or made to measure, or have been engraved or personalized for the client, since, due to their nature, their return is not possible.

Due to the nature of the products, they cannot be changed as long as they have been opened, handled or used for hygiene reasons.

The returned Product must be delivered in perfect condition, in its original packaging and provided with all its accessories. No spontaneous return will be accepted without the agreement of

The price paid by the buyer on the good will be reimbursed in the same form of payment that the customer uses, as soon as possible from the date of delivery and receipt of the good. In the case of an option to withdraw the merchandise by the carriers, the refund will be made once deducted, if applicable, the overall costs of the merchandise removal.

The skeins that have been winded to balls cannot be returned.

10. Buyer's obligations:

The client undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.

The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal delivery time of goods. In case of breach by the customer of this obligation will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.

The customer agrees to accept that data of their purchases (except the total cost of them) are made public for El Tejejuego rankings. In other words, will be able to use and display the meters, material, composition, etc. of the materials acquired for statistical data and of relevance of the game.

11. Security and confidentiality: guarantees the security and confidentiality in all its communications with its clients.

All on-line payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted violations by third parties. The data of the purchase process is stored in a database designed for this purpose. guarantees the protection and confidentiality of personal, domiciliary, payment and any other data that our clients provide us in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data.

All the data provided by our clients to or their employees, will be included in an automated file of personal data created and maintained under the responsibility of .

In compliance with the provisions of Organic Law 15/1999 of December 13, customers of can, at any time, exercise their rights of access, rectification, cancellation and opposition on your personal data communicating it in writing to with the address indicated in clause 1.

In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep it for at least five years, so it cannot be deleted or rectified even if the client requests it.

12. Applicable law and competent jurisdiction:

The purchases made with are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Barcelona (Spain).

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